Browse the Questions We Get Asked Most
Most questions we receive fall into a few clear areas: how to fund your account using bKash, Nagad, or Rocket; how withdrawals are processed and verified; how to access the lobby on mobile; and what to do if your account needs attention. We have organised this page so you can scan the section that matches your situation. If your question is about
a deposit that has not reflected, the answer is almost always in the payment confirmation step — open your bKash or Nagad app, check the transaction record, and confirm the reference number matches what you entered at the cashier. Players in Dhaka and Chittagong reach our support team through live chat when a question needs a human response. For everything else, the
FAQ entries below cover the process end to end.
- bKash
- Nagad
- Rocket